Privacy Policy

Acetech E-commerce Limited   |   Effective: 06 April 2026

Acetech E-commerce Limited ("Company") is the owner and operator of this Website. This Privacy Policy describes how the Company collects, uses, and protects any personal information you submit or that is collected when you use this Website. Please read this Policy before using this Website or submitting any personal information. By accessing and using this Website, you accept the practices described in this Policy.

Changes to this Policy will be published on this Website and will apply only on a prospective basis.

Collection of Information

This Policy applies to all information collected or submitted on this Website, including name, email address, delivery and billing address, and phone number. When you use this Website, the Company collects the following:

1.  Identity and contact information: name, email address, phone number, delivery and billing address.

2.  Transaction data: order details, payment method type (not card or account numbers), invoice records.

3.  Device and usage data: device type, IP address, browser information, pages viewed, and web log information collected automatically via cookies.

4.  Communication data: customer support correspondence, return and replacement requests.

The Company does not collect Aadhaar numbers, PAN, biometric data, financial account credentials, or any information from children under 18 years of age.

Use of Information

The Company uses information collected from you solely to complete your purchases and provide a seamless shopping experience. Specifically, the Company may use it for:

1.  Processing and fulfilling your orders and issuing GST-compliant tax invoices.

2.  Communicating order confirmation, dispatch status, tracking information, and delivery updates.

3.  Handling returns, replacements, refunds, and customer support requests.

4.  Providing information about products or offers that may interest you, only with your prior consent.

5.  Informing you of changes to this Website, products, or policies.

6.  Improving the quality and content of this Website.

7.  Complying with applicable laws including GST, Legal Metrology, and Consumer Protection regulations.

8.  Responding to judicial or statutory orders and providing information to law enforcement as permitted by law.

Sharing of Information

The Company does not sell, share, or distribute your personal information for commercial purposes. Your information is shared only with the following parties, strictly to fulfil your order:

1.  Courier and logistics partners — for delivering your order.

2.  Payment gateways — for processing your payment securely.

3.  Our e-commerce platform — for operating this Website.

4.  Accounting and GST compliance software — for invoicing and tax filings.

5.  Government agencies or investigative authorities — only where required by a valid court order or statutory direction.

The Company does not share your personal information with any third party for their own marketing or advertising purposes without your explicit consent.

Cookies

This Website uses cookies to provide you with a better experience:

1.  Essential cookies — required for the Website to function, including cart, session, and checkout.

2.  Analytics cookies — to understand how visitors use this Website.

3.  Marketing cookies — to measure the effectiveness of advertisements.

You will be asked for consent before non-essential cookies are set. You may withdraw cookie consent at any time via the cookie preference link in the footer of this Website.

Data Security

The Company uses industry-standard security measures including SSL encryption on all pages, access controls, and regular internal security reviews to protect your data from unauthorised access or misuse.

In the event of a data breach affecting your rights, the Company will notify you and the relevant authority as required under the Digital Personal Data Protection Act, 2023.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

1.  Right to Access — Request a copy of the personal data the Company holds about you.

2.  Right to Correction — Request correction of any inaccurate or incomplete data.

3.  Right to Erasure — Request deletion of your personal data, subject to legal retention obligations.

4.  Right to Withdraw Consent — Withdraw consent for marketing at any time.

5.  Right to Grievance Redressal — Raise a complaint as described below.

To exercise any of these rights, email support@thekartclub.in with subject line 'Data Rights Request — [Your Name]'. The Company will respond within 30 days.

Data Retention

1.  Order and transaction records: 7 years (GST and income tax compliance).

2.  Customer support records: 3 years from the date of last interaction.

3.  Marketing consent records: until consent is withdrawn by you.

Grievance Redressal

If you have any grievance regarding the information practices of this Website, please contact our Customer Support team:

1.  Email: support@thekartclub.in

2.  Phone: +91-9272566891

3.  Hours: Monday to Saturday: 9:00 AM – 7:00 PM | Sunday: Closed

4.  Address: 1234/c/1 To 1234/c/6 Gala, Bldg B-5 Prithvi Complex, Kalher, Bhiwandi, Thane – 421302, Maharashtra, India

The Company will acknowledge your complaint within 48 hours and resolve it within 30 days. If unresolved, you may approach the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.

Important Warning: Providing false, misleading, or inaccurate information may result in civil and / or criminal liability.

Changes to This Policy

The Company reserves the right to modify this Policy at any time. Changes will be published on this Website and apply only prospectively. Your continued use of this Website following any changes constitutes acceptance of the revised Policy.

Acetech E-commerce Limited   |   GSTIN: 27ABACA2127N1ZP